Page II___________________

When the weather is terrible outside, more people order. Its a fact of life in a pizzaria. We are busy. You aren't the only customer. Get over it. You aren't going to get supreme service, your just another customer. You are expected to tip even more because its even worse outside, and you didn't want to go out in it.

I don't mind when customers are in the store, waiting for their pizza to be made. However, I do hate it when they stand at the counter and watch everything I do in the kitchen. I usually let them stare at my ass the whole time. There are also people who lean on the counter and try to talk to me when I'm busy. I mean, I can't believe people ask "how is business going?" or "Its busy, eh?" I don't have time for small-talk, I'm at work, and yes, it is a real job, thanks.

I hate when drivers come back from runs and tell everyone they got a "17 cent tip." You know, we have your address and phone number. Drivers remember customers who do not tip. At the same time, they remember customers who do tip well. Customers who are known to tip and tip well receive optimum service. Stiffers and non-tippers receive their orders last. Its a fact.

I hate people who order in snowy and icy weather - well, the ones that complain its late, or its cold, etc. We are here to serve you pizza - the driver is the one risking life and death on the roads for you - his service to you is great. Don't forget the convenience of having it delivered!

People do actually call up and ask if the driver can pick him up a six pack of beer, pop from the store (such as mountain dew, we don't carry that), cigarettes, the list can be endless. I usually say that is between the driver and the customer. I tell the driver who is to deliver it, but they almost never do because they wouldn't get a good tip from that. We aren't your butlers, thanks very much. Only if you can guarantee a great tip, they probably won't do it for you.

Don't look at the driver's car before you assess what kind of tip to give him. My boyfriend, Jason, drives a 1998 Volkswagen GTI. A very nice car. What would you have him drive? An old jalopy that breaks down every half mile?? He drives a nicer car that is fast, speedy, and fuel efficient, to get your pizza there faster and to improve his image as a driver. It also costs him more money to maintain that car than my 1991 Chevy Cavalier. Please tip the delivery driver. Its what keeps him delivering.

I hate when people just start rambling their oder off after I greet them. I need your phone number, address, and any other relevent information before I can even enter your order in. I play dumb and pretend to not even notice you said your order already. Half the time I could not remember everything, anyways. I get all their information, then ask "And what would you like to order today?" in the sweetest voice I can muster.

Going with the above, I hate when people ask "And what is the price on that?" or "And how long will that be?" I have a nice little speial at the end of the order when I say everything. "Ok, so you want -insert order here-. Your total comes to $14.83, and that will be out there in approximately 35 to 45 minutes." I actually get people who ask for all three items of info right before I say each one. I hope you feel dumb.